RETURNS & EXCHANGE POLICY
At Alfredo Perfumes, your satisfaction is our priority.
For your safety and hygiene, Alfredo Perfumes does not accept returns or exchanges, except for products that arrive damaged.
How can I return or exchange a damaged product?
Our customer care team will be happy to assist you via WhatsApp at +966 50 132 2445.
The product must be in its original condition and original packaging, unused and unopened, with its packaging unaltered.
How long do I have to return or exchange a damaged product?
Damaged products may be returned or exchanged within 7 days of purchase.
How long does the return or exchange process take?
We work diligently to ensure your satisfaction. The return or exchange process may take up to 10 business days.
How will I receive my refund?
Once the damaged product reaches us and its condition has been verified, your refund will be transferred to your account within 5 business days.
How does an exchange work?
If you wish to exchange a damaged product for an alternative, please transfer any price difference between the damaged product and the replacement.
